TERMS AND CONDITIONS

1) Limited Warranty: All parts orders, including CPUs (processors), monitors, motherboard, memory, hard drives, optical drives, add-on cards (for example video cards, sound cards, controller cards, modem cards, networking etc), tape backup, zip drive, floppy drive, cable/DSL modem, routers, wireless, bluetooth, printers, scanners, digital camera, keyboard, mice, speakers, mp3 players, flash memory, projectors, GPS, UPS, special order items, and PC components from motherboard/CPU combos and barebones, are covered under their respective manufacturers' warranties. Technical support, exchange or replacement for those items are provided by their respective manufacturers only. Any manufactures warranties, which exceed one year, will be handled directly by the manufacturers. If you have difficulties contacting them, we'll assist you in making contact with the manufacturer to file a warranty claim.

All computer orders are covered by their specific warranty period (note: computers may have different warranty coverage period). Warranty coverage begins on the original sales order or invoice date. If any order happens to have RMA replacement thereafter, warranty coverage for the replacement item(s) still begins on the original sales order or invoice date, not on the date of replacement. All warranty returns must be received on or before the warranty expiration date by GLOBUS. During this period, GLOBUS will repair or replace, at its sole discretion, all merchandise which proves to be defective. All claims for shortage or shipment errors must be made within 3 days upon receipt of the merchandise.

All notebooks/laptops, Tablet PCs and brand name barebones systems are covered by their respective manufactures' warranties. Technical support, exchange or replacement for those items are provided by their respective manufacturers only.

All products listed at GLOBUSCOMPUTER.COM are new unless otherwise stated.

Clearance items are sold 'as is' and there is no warranty.

All computer parts and computer systems, including desktops, notebooks/laptops, Tablet PCs, are non-refundable, there are NO EXCEPTIONS to this policy. If a computer system is returned for a replacement, but no problems are found, the computer system will be returned at your (the buyer's) expense. A defective computer system that is returned for a replacement may be repaired or replaced at GLOBUS's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately GLOBUS cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time.

Physical damaged or altered product voids all warranties. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use (e.g., improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement).

No warranty and support will be granted on any software including operating systems, office software, anti-virus software etc.

GLOBUS will not warrant any product, which has been subjected to improper freight handling/shipping abuse, neglect or unauthorized repair or installation. The warranty will not cover components not installed by GLOBUS, nor product(s) with broken warranty seals or assembly traces. After RMA replacement, GLOBUS reserves the right to be reimbursed for the total cost of the replacement product(s) and/or product(s) itself, plus labor, if it is found to be physically damaged by the BUYER or its assigned consumer.

Customers are responsible to contact manufacturers for product details before making any purchases.

Prices, specifications, availability and terms of offers may change without notice. GLOBUS is not liable for any pricing, typography, or photography errors. Some images are for display reasons only, GLOBUS are not liable for any misunderstandings.

2) Product Shipment and Risk of Loss: GLOBUS shall not be liable for any failure or delay in the performance of orders or contracts, or in the delivery or shipment of Products, or for any damages suffered by Customer by reason of such failure or delay, when such failure is, directly or indirectly caused by, or in any manner arises from wrong-address delivery, improper delivery, lost of shipments, fires, floods, accidents, riots, acts of God, war, governmental interference or embargoes, strikes, labor difficulties, shortage of labor, fuel, power, materials, supplies or transportation, delays in deliveries by GLOBUS's suppliers or any other cause or causes (whether or not similar in mature to any of those herein before specified) beyond its control.

GLOBUS reserves the right to cancel without liability any order, the shipment of which is or may be delayed by reason of any cause or causes beyond its control as aforesaid. GLOBUS reserves the right in its sole discretion to allocate among customers or potential customers, or defer or delay the shipment of any product which is in short supply.

3) Merchandise Return Procedure: if a product fails during the warranty period, the following procedures must be followed.

(GLOBUS will not cross-ship products, NO EXCEPTIONS):

A. Fill out the on-line RMA form to obtain a RMA number. RMA number will be void if merchandise is not received by GLOBUS within 15 days from the date the RMA number is issued. Any merchandise returned without correct RMA number will be refused. The following information must be provided when requesting an RMA number: order date and order number. GLOBUS product number and product serial number; detailed reason for return.

B. After receiving the approval of RMA with a RMA NUMBER from GLOBUS, ship defective product(s) to GLOBUS with freight prepaid and insured.

C. Include a copy of original picking ticket or invoice showing the item (s) and its serial number (s).

D. Include a detailed note describing all problems.

E. Must clearly mark RMA number on mailing label or shipping box. All packages without clearly marked RMA numbers on mailing labels or shipping boxes will be refused by GLOBUS and therefore will be returned to senders.

F. All returned products must be packed in the original packaging and be complete, and a returned computer system must be packed in TWO shipper approved shipping boxes (DOUBLE BOXED) with shipping foam or peanuts filled between computer and inner shipping box, and between the two shipping boxes, or the warranty may be void.

GLOBUS reserves the right to return any product un-repaired and without notification should the BUYER ship a product to GLOBUS without original parts installed or sold by the manufacturer.

GLOBUS will NOT be responsible for any cost incurred due to the returning of any warranty products from the purchaser during the warranty period. GLOBUS will NOT be responsible for any cost or loss incurred due to any defective purchased products. GLOBUS will NOT be responsible for any cost or loss incurred during the inoperative period of any defective purchased products. GLOBUS will NOT be responsible for any loss of Data and Contents on any storage media devices. It is the Purchaser's responsibility to backup all data and content on any media storage devices before returning any warranty products.

4) Return for Credit: NO credits or refunds for any purchases. There are NO EXCEPTIONS to this policy. Shipping and labor charges are NOT refundable.

5) Damaged on Arrival (DOA): for all the DOA products, the buyer is required to apply for a RMA number within 3 days of the receipt date.

6) Service Charges: Non-warranty service will be subject to a minimum of one hour at GLOBUS current labor rate. Products returned without defects: $20.00 per item or $75.00 per system plus $15.00 handling fee and freight charges; None-GLOBUS products: $30.00 per item plus freight charges. Out of warranty products: $15.00 per item plus freight charges. Refused shipment: $15.00 handling fee plus freight charges. Cancellation of all orders will be subject to a restocking fee of 35% of the total order.

7) Address Verification: Address verification is a precautionary measure GLOBUS performs to ensure your safety and deter fraudulent activity. We conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit/debit card issuer you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.

Both your billing and shipping addresses MUST be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply shoot us an email to let us know and we will re-attempt address verification to complete the processing of your order.

The processing and shipment may be delayed if GLOBUS receives wrong or incorrect information from purchaser. GLOBUS reserves the right to cancel without liability any order if the credit card company can not confirm that the credit card holder has authorized both "bill to" and "ship to" addresses.